Refund Policy (Generic)

Refund & Return Policy

Last updated: [INSERT DATE]

We want you to be satisfied with your purchase. This Refund Policy explains when and how we offer refunds, returns, or replacements.

1. Print-on-Demand Products

Most products on this store are made-to-order via print-on-demand. Because each item is custom-printed for you, we do not accept returns or refunds for:

  • Buyer's remorse or change of mind
  • Ordering the wrong size, color, or product variant
  • Minor color or print placement variations within normal production tolerance

Please review product descriptions, images, and the size guide carefully before ordering.

2. When We Issue Refunds or Replacements

We will refund or replace items that are:

  • Damaged in transit — the package or item arrived broken or damaged
  • Defective — misprinted, faded, faulty stitching, wrong product shipped to you
  • Materially different from the listing — wrong color, wrong design, wrong size from us (not your selection error)
  • Not received — lost in transit and not delivered after a reasonable investigation

3. How to Request a Refund or Replacement

  1. Contact us at [YOUR_EMAIL] within 14 days of delivery (or 30 days from order date if not yet delivered).
  2. Include: your order number, photos of the issue (if defective or damaged), and a description of the problem.
  3. We'll review your request within 2–3 business days and confirm next steps.
  4. Approved refunds are processed to your original payment method within 5–10 business days.
  5. Replacements are produced and shipped without additional charge.

4. Non-Print-on-Demand Products

For products that are not print-on-demand (e.g. ready-stock items), you may return unused items in their original condition and packaging within 30 days of delivery for a refund or exchange. The buyer is responsible for return shipping unless the item was defective or wrongly shipped.

5. Non-Refundable Items

  • Items marked "Final Sale" or "Clearance"
  • Gift cards
  • Items damaged through normal wear, misuse, or improper care
  • Original shipping fees (unless the order was defective or wrongly shipped)

6. Exchanges

For print-on-demand items, we do not offer size or color exchanges. Please order the correct variant the first time. For non-POD items, contact us and we will provide instructions.

7. Refund Method

Refunds are issued to the original payment method used at purchase. Processing times depend on your bank or card issuer (typically 5–10 business days).

8. Cancellations

Orders for print-on-demand items can only be cancelled if production has not yet begun (usually within 12–24 hours of ordering). Once an item enters production, it cannot be cancelled.

9. Contact

Email [YOUR_EMAIL] for any refund-related questions.

Note: This is a generic template. Before publishing, replace [INSERT DATE] and [YOUR_EMAIL] with your actual details. Adjust timeframes (14 days, 30 days) to match your business operations and applicable consumer laws in your region.